Refunds policy

Effective Date: January 1, 2025

We strive for complete satisfaction, but we understand that situations may arise where you need a refund.

1. Eligibility for Refunds

Refunds are granted only if:

• You experience a technical issue preventing access to paid chats or subscription features.

• You accidentally purchased the same subscription twice.

• You did not receive the service as described.

Requests must be submitted within 7 days of purchase

2. Non-Refundable Cases

We do not issue refunds for:

• Completed or partially used chat sessions

• User dissatisfaction based on personal expectations

• Account suspensions due to policy violations

3. Processing

• Approved refunds are issued to the original payment method within 7–10 business days.

• For recurring subscriptions, you must cancel before the next billing cycle to avoid future charges.

Contact billing@chatmebuddy.com for all refund inquiries.

🛡️ User Safety & Conduct Policy

Your safety is our highest priority.

We are committed to maintaining a secure, positive, and emotionally safe community for all users.

1. Respect & Consent

• Be kind, empathetic, and respectful in all conversations.

• Do not pressure, flirt excessively, or manipulate other users

• Consent must be clear and continuous in all types of conversations.
  

2. Prohibited Behavior

You must not:

• Engage in hate speech, harassment, threats, or abuse.

• Share explicit or sexually suggestive content.

• Request or share financial assistance, donations, or personal contact details.

• Impersonate another person or misrepresent your identity.
  

3. Reporting & Blocking

• You can block or report users anytime for inappropriate behavior.

• Reports are reviewed within 24–48 hours by our safety team

• Repeat offenders will be permanently removed.

4. Privacy Controls

• You control who can message or view your profile.

• You may delete chat history or account data anytime

• Your identity and conversations remain confidential and secure.
  

5. Crisis or Emergency Support

ChatBuddy is not a crisis helpline.
If you are in distress or need immediate assistance, please contact your local emergency number or a mental health helpline.

6. Platform Integrity

We reserve the right to:

• Suspend accounts for suspicious, harmful, or fraudulent activity.

• Use automated tools to detect unsafe or manipulative behavior.

• Cooperate with law enforcement if legally required.
  

📩 Contact Us

For safety or conduct issues, also for refund/billing issues
contact@chatmebuddy.com